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QORF has a responsibility to be open, honest, rigorous and transparent in handling complaints about itself and to deal with those making and receiving complaints in accordance with current best practice for handling complaints.
QORF’s Complaints Handling Policy is based on the International Standard (AS-ISO-10002—2006) Complaints Handling and acknowledges that:
- a consumer has a right to complain and to have the complaint handled;
- complaints provide feedback about a product or service or experience; and
- appropriate responses to complaints maintain confidence in the industry’s products or services.
For more detail please READ or DOWNLOAD the Complaints Handling Policy, and to make a complaint to QORF please fill in the Complaints Form and send it to:
150 Caxton Street
Milton QLD 4064
Fax: 07 3369 9355
Download Complaints Handling Policy
Download the Complaint Form
Please note: As Nature Play QLD (NPQLD) is a QORF outdoor project, the policy and form above are to be used for any complaints involving NPQLD events, activities or staff.