Australian Sports Commission Complaints Handling Workshop

Australian Sports Commission Complaints Handling Workshop

Resolving complaints quickly and efficiently

Oct

24

to

Oct

24

Venue
Sports House, Milton
Region
Brisbane
Start
5:00 pm
Finish
8:00 pm
Contact
Sport and Recreation Services
Phone
07 3338 9259
Email
SRIndustries@npsr.qld.gov.au
Web
https://www.playbytherules.net.au/online-courses

It’s an unfortunate but inevitable part of sport – sometimes things can go wrong. People have a right to complain. The Complaint Handling course will help you and your club or association handle complaints appropriately and efficiently.

This FREE workshop provides participants with the necessary skills and strategies to respond to clients and customers’ complaints confidently, effectively and efficiently.It’s perfectly suited for those within sporting clubs and associations that have complaint handling responsibilities.  Comprehensive, practical and quality training will be offered.

Learning outcomes

  • understand and identify a complaint
  • improve their complaint handling skills
  • consider complaints from a ‘complainant perspective’
  • raise awareness of the value of complaints
  • examine different strategies for handling complaints
  • become more confident in their ability to handle complaints
  • be able to identify who should respond to a complaint.

The Complaints Handling Workshop has been designed to complement the online training complaint handling available

Presenter:  Morgan Lander

We suggest that you complete the Play by the Rules Child Protection and Harassment & Discrimination courses as a pre-requisite before commencing this course.

For further information please visit 

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To enrol please visit: https://learning.ausport.gov.au/auth/login/?returnUrl=%2F.

 

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