Sport Australia Complaints Handling Workshop

Sport Australia Complaints Handling Workshop

Resolving complaints quickly and efficiently

Oct

17

to

Oct

17

Venue
Sports House, Milton
Region
Australia
Start
1:00 pm
Finish
4:00 pm
Contact
Sport and Recreation, Department of Housing and Public Works
Phone
07 3338 9259
Email
SRIndustries@npsr.qld.gov.au

This FREE workshop provides participants with the necessary skills and strategies to respond to clients and customers’ complaints confidently, effectively and efficiently.It’s perfectly suited for those within sporting clubs and associations that have complaint handling responsibilities.  Comprehensive, practical and quality training will be offered.

Learning outcomes

  • understand and identify a complaint
  • improve their complaint handling skills
  • consider complaints from a ‘complainant perspective’
  • raise awareness of the value of complaints
  • examine different strategies for handling complaints
  • become more confident in their ability to handle complaints
  • be able to identify who should respond to a complaint.

The Complaints Handling Workshop has been designed to complement the online training course

REGISTER

Free daytime parking at PCYC Milton, 40 Castlemaine Street

 

 

Share

LikeFollow

Want to promote your outdoor event or activity?!

Let us know by Submitting your Event.
Resources to help you plan and run an amazing event: Managing Your Event

Discover Queensland

Explore all of Queensland’s adventures.

Start Exploring

What's On

Oct

18

An Outdoor-tober activity

National Ride2Work Day

Encouraging everyday Aussies to jump on the bike and get active on their way to work
Read more

Oct

19

Clean Up Double Island

Come join our epic & totally awesome Clean Up Double Island event
Read more

Oct

19

Challenge High Ropes

Do you feel like hanging around?
Read more

Latest News

Funding international rafting facilities

Funding splash for international rafting championships facilities

Read more
EOI open for Queensland ecotrails

Expressions of interest open for new Queensland ecotrails

Read more
Oxley Creek Transformation Project

Proposal to create a 20km recreation trail from the Brisbane River to new parkland in Larapinta

Read more

Become a member

QORF welcomes applications for new Community and Green Circle Members from organisations and individuals involved in the outdoors

Learn More